Legal information

1. Data controller

SOCIETE RIMA TECH SARL, Quartier Goudji, N'Djamena, Tchad. Phone: +235 64 29 13 00. For any question about your data: +235 64 29 13 00.

2. Data we collect

• Account: first and last name, phone number, email address if you give one, language, profile photo.
• Rides: pickup and destination, destination voice notes, route, times, price, ride type, ratings and comments.
• Location: your device's location while you use the app, and for drivers while they are online.
• Drivers and partners: driving licence, ID, criminal record extract, photo, vehicle details and papers, agreements with partners, earnings and cash settlements.
• Businesses: company name, invited employees, budgets, expense codes.
• Conversations: chat messages during the ride, reports and help requests.
• Technical: device model, app version, notification token, sign-in logs.

3. Why we use it

• Connect riders and drivers, calculate prices and show routes.
• Check the identity and documents of drivers, vehicles and partners.
• Keep people safe: trip sharing, masked calls, SOS, handling reports.
• Manage cash payments, receipts, service fees and driver settlements.
• Send verification codes and notifications about your rides.
• Prevent fraud and improve the service.
• Meet our legal and accounting obligations.

4. Your location

For riders, location is used while the app is open, to suggest the pickup point and follow the ride. For drivers, it is used while they are online, including in the background, to receive rides and guide the rider. You can withdraw permission at any time in your phone's settings; some features will then stop working.

5. Sharing

• Between rider and driver: first name, photo, rating, and for the driver the vehicle and its plate. Phone numbers are not shown; calls go through the app.
• With family and friends, if you share your trip.
• With verified partners, only the name and number of a driver who posted a vehicle request and agreed to it.
• With your company, for business rides if you joined a business account.
• With our technical providers, who act on our behalf: hosting and document storage (Cloudflare), maps (Mapbox), notifications (Google Firebase), in-app calls (Agora) and SMS operators.
• With the authorities, when the law requires it.

We never sell your data.

6. Transfers outside Chad

Some providers host data outside Chad. We only send them what the service needs and require an appropriate level of security and confidentiality from them.

7. How long we keep it

• Account: while it is open, then deleted or anonymised after it is closed, unless the law requires otherwise.
• Rides, receipts and settlements: 10 years, the retention period for accounting records.
• Detailed locations: 12 months, then deleted.
• Driver documents: while the account is active, then 3 years after activity ends.
• Chat messages: 6 months after the ride.
• Reports: 3 years.

8. Security

Traffic between the apps and our servers is encrypted, passwords are stored hashed, and access to data is limited to the people who need it. Every action our team takes on an account is recorded in an audit log.

9. Your rights

You can access your data, correct it, download it from the app's settings, object to some uses and ask for it to be deleted by closing your account. For any request: +235 64 29 13 00. We answer within one month.

10. Minors

Wadini is for people aged 18 and over. A minor may travel with an adult account holder.

11. Changes

We may update this policy. The date of the last update is shown at the top of the page; important changes are announced in the app.