Account deletion
Last updated: 21 Oct 2026You can delete your Wadini account and your data at any time, free of charge. Here is how, and what happens next.
1. From the app
In the rider or driver app, open settings, then "Data & privacy", and choose "Delete account". You can export your data from the same screen first.
2. From the website
Sign in on this website, open "My account" and use the "Delete my account" section at the bottom of the page.
3. Without access to your account
Write to us (+235 64 29 13 00) from the phone number or email address linked to the account, with your name. We check your identity before deleting anything and confirm that we received the request.
4. What happens next
- You are signed out of every device straight away.
- For 30 days you can change your mind: just sign in again to cancel the deletion.
- After that, your account and personal data are permanently deleted or anonymised.
5. What we must keep
Some information is kept after deletion, only for as long as the law requires or safety needs: ride receipts and settlements (10 years, accounting records), safety reports (3 years), drivers' documents (3 years after their activity ends). It is no longer used for the service.
6. Drivers and partners
Deleting the account does not cancel amounts still owed, such as unpaid service fees, nor ongoing agreements with a partner, which end according to their notice period.
7. Deleting only some data
You can also ask us to delete specific data without closing your account, for example a photo or a voice note, by writing to +235 64 29 13 00.