Legal information

1. Cancelling a ride

You can cancel a ride in the app at any time before pickup. Cancelling is free until a driver accepts the ride, and during the short free period after acceptance shown in the app.

After that, a cancellation fee may apply to compensate the driver who set off. The amount depends on the ride type and is shown before you confirm the cancellation.

2. Waiting and no-shows

The driver waits at the pickup point for a free waiting time shown in the app. If you are not there at the end of it and don't answer, the driver may cancel the ride and a no-show fee may apply.

3. Cancelled by the driver or by Wadini

If the driver cancels, or we cancel a ride for a technical or safety reason, you are not charged anything. You can book a new ride straight away.

4. Disputing a price or fee

If a price or fee seems wrong (detour, waiting, cancellation, a driver asking for more than shown), open the ride in your history and choose Help, preferably within 30 days. Our team checks the recorded route and replies in the app.

You should never pay more than the amount shown in the app.

5. Refunds

When we agree that an amount was charged wrongly, we cancel the fee or refund the difference, in cash at a Wadini office or by mobile money (Moov Money, Airtel Money) once it is available. Our reply tells you which one.

6. Tips

Tips are optional and go entirely to the driver. They are not refundable, except for an obvious mistake reported through Help.

7. Business rides

Rides paid by a business account follow the same rules. Disputes are raised by the employee or by the business account's administrator.